29. February 2016 · Comments Off on Wonderful food, good wine and wellness during Autumn at Hotel in Chianti Palazzo Leopoldo · Categories: hotel · Tags: , , ,

We are already in fall Autumn and we are going to Winter. In this period Chianti region has a particular charm. Woods, vineyards and villages have warm colours that invite you to taste new olive oil, good wine and Tuscan kitchen. >

During -Chianti d’ Autunno-, a series of events dedicated to culture and culinary and wine tradition , it is possible to take part in a guided visit at museum and Etruscan sites in Montecalvo or Poggino, to buy first gifts for Christmas in markets in the historical ways of villages, to taste with professional guides new olive oil, to visit cellars or to go to a concert in one of the beautiful church of the zone. All those events are organized in the same period of : -Quinto Quarto e dintorni-, the possibility to go in the best restaurants of Chianti with special menus in order to discover again the kitchen of this zone with season products and poor recipes of the farmers’ tradition.

During Winter Palazzo Leopoldo dedicates all its Special Offers to the real lovers of Chianti, an enchanted location where the main actors, nature, wine, food, culture and history are linked to each other by a golden wire. If you don’t know history of this corner of Tuscany, you can not appreciate the taste of a Chianti Classico wine! Palazzo Leopoldo is history, for this reason a fundamental element of Chianti! Why do not you take the opportunity of a Special Offer of Palazzo Leopoldo in order to explore Chianti when you do not have to make queues and you can visit historical cellars in peace!? Here you are the Special Offer for the long week end of the 8th of December, a day of holiday in Italy, when you can stay at Palazzo Leopoldo even for only one night with offers from Euros 85,00 per person.

For lovers of nature and wealth, Chianti represents a relief from the ordinary stress. Clean air is healthy thanks to woods and restores body and soul! For improving this restoring process you can also book treatments at Wellness Centre in Chianti of Palazzo Leopoldo. In this period we offer special wellness packages from Euros 179,00 per person. Moreover, we are at disposal for personalized promotions and packages!

The special atmosphere of Chianti in Winter time is exulted by the decorations for the Christmas and New Years’ Eve holidays. The villages are full of lights and colours, as the beautiful city of Siena that is far from Palazzo Leopoldo only 30 minutes by car!

Hotel in Chianti Palazzo Leopoldo is happy to announce you the possibility to spend New Year’s Eve 2010 in the warm of its elegant bedrooms after having had the Gala Dinner of the 31st ofDecember.

29. February 2016 · Comments Off on A Guide On Managing Hotels Kpi · Categories: hotel · Tags: , ,

KPI management is as important as implementation process of Balanced Scorecard. Sure thing, the choice of the right key performance indicators and development of the right strategy is vital for BSC success. At the same time maintenance of Balanced Scorecard and management of key performance indicators is a critical success factor for efficient use of Balanced Scorecard. By the way, improper management of key performance indicators is one of the most common mistakes in implementation and maintenance of Balanced Scorecard. Just having a set of key performance indicators is not enough. It is necessary to adequately measure them, exchange obtained information between different managerial levels, as well as use evaluation results in decision making and strategy revision. This also concerns hotel Balanced Scorecard. Hotel industry is known as being extremely competitive. Indeed, there is no lack of options when looking for the hotel to spend the night there or the entire vacations. Hotels are eager to use
Balanced Scorecard since this system can certainly help transform strategic plans into real actions. This is only possible if all rules and norms of Balanced Scorecard maintenance and KPIs management are observed.

As known, Balanced Scorecard consists of four categories: financial, customer, internal business processes, learning and growth. What makes Balanced Scorecard unique? Unlike similar performance evaluation systems of Balanced Scorecard evaluates nonfinancial indicators as well. In terms of a hotel industry these indicators refer to customer satisfaction, improvement of hotel personnel professional level, optimization of internal processes, for example laundry, dining services, housekeeping and cleaning, reception services etc.

No less imagine such a situation hotel top managers have developed a strategy and selected a set of key performance indicators that fall into the above mentioned four categories. Now is the time to start using Balanced Scorecard and evaluate the selected KPIs. It needs mentioning that key performance indicators should be measurable and understood. As time passes by the first results are obtained. This is perhaps the most important stage since top managers have to find out whether are not they have made the right choice and assigned the right weights for indicators. For instance, such a key performance indicator as room occupancy may not matter much as visitors tend to stay for more than three days in a hotel and maintenance of vacant rooms requires little expenses. This is just a hypothetical example.

Having obtained the first results, top management needs to analyze them. KPI evaluation results show progress or regress of a hotel on its way to implement strategic goals. Thus, hotel managers and owners locate problematic areas and make decisions as to necessary improvements. For instance, if your kitchen performance prevents hotel from optimize an overall performance, relevant decisions need to be made (e.g. hiring new chef, changing food supplier etc.). Balanced Scorecard will work only in case the information it provides is actually used to initiate changes. Balanced Scorecard will not change the situation by itself but rather offer important and valuable information for top managers and business owners.